🔧 Software Maintenance
Your software is running — keeping it running is our job
Monthly SLA-based maintenance: bug fixes, security updates, performance optimization, small enhancements. Single point of contact, transparent reporting, predictable cost.
What's included
What's in the maintenance contract?
Bug fixes
Critical production bugs resolved within SLA. Tested, deployed, reported.
Security updates
Framework, library and runtime updates. CVE tracking, urgent patches for critical vulnerabilities.
Performance optimization
Slow pages, heavy queries, memory leaks — found and fixed via Lighthouse, profilers, APM.
Small enhancements
Add a field, change a report format, small UI tweaks — tracked hour by hour.
Backup & DR
3-2-1 backup strategy, restore tests, disaster recovery procedures, off-site replication.
Monitoring & uptime
24/7 system monitoring. Server, app, database health visible on dashboard.
Why Kuvve maintenance?
Continuous health, not just firefighting
Outcome, not hours
Monthly package — we're not watch-clocking every minute. Meeting the SLA is our problem.
Single point of contact
No multiple consultants or invoices. One phone, one email, one address: Kuvve.
Transparent monthly report
Which issues solved, hours used, metric changes — written report every month.
Continuous improvement
Not just firefighting. Monthly reviews include a prioritized improvement roadmap.
Maintenance in numbers
Not SLA — a promise
Typical service levels we commit to.
0
Target uptime SLA
<1h
Critical-bug response (Enterprise)
24/7
On-call (Pro+)
0
Code ownership stays yours
Plans
Choose the right scale for your team
Three approach levels for different team sizes and complexity. Pricing is shaped together — based on real scope, not a generic price card.
Maintenance Starter
Teams with small-to-mid software
Tailored to your scope
Monthly hours · Business hours
Critical bug 24h, monthly security update, end-of-month report.
Discussed in the discovery call · NDA on request
- Monthly dev + maintenance hours
- Business-hours support (Mon-Fri 09:00-17:00)
- Critical bug: 24h response
- Monthly security update
- Monthly activity report
Maintenance Professional
Companies running high-user, critical business software
Tailored to your scope
Mid hours · 24/7 support
Critical bug 4h, auto backup + restore tests, performance audit.
Discussed in the discovery call · NDA on request
- Mid-tier monthly dev hours
- 24/7 support + emergency response
- Critical bug: 4h response
- Automated backup + restore tests
- Monthly performance audit + optimization
- Direct Slack / WhatsApp channel
Maintenance Enterprise
Large organizations with mission-critical systems
Tailored to your scope
Dedicated dev · 99.9% SLA
Critical bug 1h, root cause reporting, annual DR drills.
Discussed in the discovery call · NDA on request
- Dedicated developer scope
- Dedicated developer (≥ 2 days/week)
- 24/7 + emergency on-call
- Critical bug: 1h response
- 99.9% uptime SLA
- Monthly root-cause-analysis report
- Disaster recovery drill (twice yearly)
- Annual high-level security audit
No pre-set price tags — we shape the proposal around your real workload, growth plans and integrations. The first call is free and non-binding.
Our Process
Transparent, measured, no surprises
We're with you at every step. Who does what and when — all defined upfront.
- 01
Discovery Meeting
15-30 min
We listen to your needs, analyze your existing systems and understand your goals.
- 02
Technical Analysis
2-3 days
Our expert team works on detailed analysis with solution proposals and cost estimates.
- 03
Proposal & NDA
1 hour
Transparent proposal, timeline, confidentiality agreement — in writing.
- 04
Development
Sprint by sprint
Agile methodology, two-week sprints, demo at the end of each.
- 05
Delivery & Support
Ongoing
Launch, user training and 24/7 technical support.
Why Kuvve?
Transparent, certified, trusted
Over 11 years and 100+ enterprise projects, we work by one principle: we stand behind our word.
First meeting is free
No commitment required to receive a proposal. We get to know you first, then talk numbers.
We sign NDAs
Your project is handled with care. All discussions covered by a confidentiality agreement.
Transparent pricing
No surprise costs. Scope, timeline and price are agreed upfront in writing.
Certified experts
Microsoft Certified and Cisco Partner team — enterprise-grade quality.
Modular delivery
Agile sprints, module by module. You see and shape every stage as we go.
24/7 support
Post-launch technical support is on us. We don't leave your investment alone.
FAQ
Frequently asked questions
Common questions about how we work, pricing and process.
Will you maintain software you didn't build?
What if I don't use my hours?
What about emergencies outside SLA?
What's in/out of scope for the hours?
Can I cancel after one month?
What's the state of your software? Free audit first
We spend 1-2 days reviewing your system and share risks plus improvement opportunities in a written report. Non-binding.